Support — GO&SWIPE
Last updated: September 2026
Welcome to the GO&SWIPE support page. Our team is here to help you with your bookings, your account, or the platform in general.
1. Contact us
For any question or assistance request, write to us at the following address: contact.goandswipe@gmail.com.
Please include your name and, if applicable, your booking number so we can respond more quickly.
2. Response hours
Our support team is available during the following hours:
- Monday to Saturday: 9:00 AM – 6:00 PM (Réunion time)
- Sunday: closed
We aim to respond to every request within 24 to 48 business hours.
3. Frequently asked questions
Below are the answers to the most frequently asked questions:
How do I modify or cancel a booking?
Log in to your account, go to the "My bookings" section and follow the instructions. You can also contact us by email for any specific request.
How can I contact a provider?
The provider's contact details are available on your booking confirmation. For any question, our support team can also put you in touch.
A payment issue occurred, what should I do?
Contact us by email with the date, amount and booking number concerned. We will review the case and keep you informed as soon as possible.
How do I delete my account?
Send a deletion request to contact.goandswipe@gmail.com. Your account and personal data will be deleted in accordance with our privacy policy.